Built on EIDO. Standards-native IDX and intelligence that goes beyond CAD-to-CAD.
Resilient Link analyzes call flows, flags mobile carrier disruptions, and shares incident data across PSAPs and outside agencies - all alongside your existing CAD and CHE.
Every major incident crosses a boundary: another PSAP, a fire district, an EMS provider, the electric utility. Today, most of that information moves by phone, one call at a time.
The Resilient Link Incident Data Exchange (IDX) keeps a live, shared picture of each incident and delivers the right data to the right agency, according to each agency's own sharing policies. It's built on NENA's Emergency Incident Data Object (EIDO) standard, not another proprietary CAD-to-CAD interface.
Built on NENA EIDO, so it works across CAD vendors rather than locking you into one.
Each agency controls what it shares, receives, and passes on.
Nothing to rip out. IDX connects the systems you already run.
Monitoring and time savings for a more resilient PSAP. Running independently or on top of the IDX.
Between automatically exchanging incident information across PSAPs and flagging carrier-level outages in real time, Resilient Link cuts minutes off response times when every second counts and gives measurable time back to your telecommunicators.
Secure, reliable, and purpose-built for 9-1-1 using NENA's standards from the ground up.
Automated so your team can act in seconds, not after a dozen phone calls.
Federally funded and built by 9-1-1 insiders who understand the floor.
Resilient Link works alongside your CAD and Call Handling Equipment (CHE) to exchange incidents with neighboring PSAPs for transfers and mutual aid, catch carrier and network outages before the calls stop, and hand routine call-arounds to utilities, public works and other partners to give your telecommunicators their time back.
Bridge the gap between utilities and emergency response. Get notified the moment an incident affects your infrastructure, automatically, and save call center time handling the inevitable flood of calls.
Bring flooding, road hazards, streetlight outages and 3-1-1 service requests into the same picture as 9-1-1, so city managers and emergency directors can coordinate from a single source of truth.
Carrier-grade monitoring for infrastructure teams to get ahead of service disruptions before they impact operations. Automated tie-ins with public safety to keep your risk teams situationally aware.
The Stanley Cup was in Boston, and a week of standards work had us debating who plays center. Our take: the Incident Data Exchange, passing the right data to the right agency every time.
Returning from the blistering heat at APCO 2026 in San Antonio thinking about the expansive interest in the Emergency Incident Data Object (EIDO) and incident data interoperability.
This year’s NENA conference answered a question the industry has been asking for years: EIDO adoption is happening. Here’s what vendors, PSAP leaders, and standards participants told us at our booth.
On a recent visit, a major county 9-1-1 center reiterated the importance of sharing data with external infrastructure providers, especially…
The utility industry is currently undergoing seismic transformation driven both by the impact of severe weather and shifting demands on…
EIDO, Emergency Incident Data Object, is a JSON-based standard protocol for conveying emergency information across internal and external Next-Generation 9-1-1…
Get a walkthrough and see the platform run on your kind of incidents and your partner organizations.
Stand up a focused pilot mapped to your workflows and contacts. No rip-and-replace; it works alongside your CAD.
Roll out with your team and start tracking the time returned to your dispatchers and the disruptions caught early.
In 9-1-1, “good enough” is never enough. Resilient Link takes the busywork off your dispatchers and the blind spots out of your network – so you can stop reacting to outages and manual call-arounds and start getting ahead of them.
