The Intelligence Layer Behind The Call

Automated outside agency notifications. Carrier disruption detection. Call-flow analytics.

Resilient Link works alongside your CAD and CHE so your team can stay focused on the call, not the call-arounds

Illustration of downed power line incidents in a CAD, demonstrating automatic notification from the PSAP to utility, showing how Resilient Link saves telecommunicator time.
Regional map showing detected carrier and admin line call disruptions in two counties, demonstrating carrier outage detection in the PSAP.
Chart breaking down call flows in the PSAP to individual carriers and components, demonstrating insights available through Resilient Link.

    Automated Outside Agency Notifications

    From electric utilities to building inspectors, automated outbound notifications mean no dispatcher time lost tied up on the line.

    9-1-1 Disruption Detection

    Regional situational awareness across carriers, networks, and equipment, so you learn about an outage before you even notice the calls stopped coming in.

    PSAP Analytics

    Fine-grained call-flow analytics that turn your NG911 data into operational insights.

Why Resilient Link?

Between flagging carrier-level outages in real time and automating the routine notification calls that take precious time, Resilient Link cuts minutes off response times when every second counts and gives measurable time back to your telecommunicators

Built for Safety-Critical Infrastructure

Secure, reliable, and purpose-built for 9-1-1,
public safety, and utilities.

Faster, Hands-Free Response

Automated so your team can act in seconds, not after a dozen phone calls.

Trusted Backing

Federally funded and built by 9-1-1 insiders who understand the floor.

Built for Critical Sectors

Public Safety (911 & Dispatch Centers)

Resilient Link works alongside your CAD and Call Handling Equipment (CHE) to protect your PSAP with disruption detection. Automate outside agency notifications to utilities, public works, and other partners to give your telecommunicators their time back.

Utilities (Electric, Gas, Water)

Bridge the gap between utilities and emergency response. Get notified the moment an incident affects your infrastructure, automatically, and save call center time handling the inevitable flood of calls.

Local Government (Preparedness & Emergency Ops)

Unified command for the modern EOC. Consolidate disparate data streams – and coordination between agencies – into a single source of truth for city managers and emergency directors.

Enterprise (Infrastructure & Risk Teams)

Carrier-grade monitoring for infrastructure teams to get ahead of service disruptions before they impact operations. Automated tie-ins with public safety to keep your risk teams situationally aware.

Our Seamless Process

See it Live

Get a walkthrough and see the platform run on your kind of incidents and your partner organizations.

Pilot in Your Center

Stand up a focused pilot mapped to your workflows and contacts.
No rip-and-replace; it works alongside your CAD.

Go Live & Measure

Roll out with your team and start tracking the time returned to your dispatchers and the disruptions caught early.

Request a Demo

Transform Your Incident Response with Resilient Link

In 9-1-1, “good enough” is never enough. Resilient Link takes the busywork off your dispatchers and the blind spots out of your network – so you can stop reacting to outages and manual call-arounds and start getting ahead of them.